FAQ's
Need help?
Once you are through customs and immigration, walk to the main exit gate. You will probably be approached by timeshare vendors along the way, offering assistance with tours and transfers, do not listen to them and simply keep walking according to the instructions found on our page according to the Terminal where your flight will arrive. Once at the meeting point, look for your designated driver, they will be holding a Getshuttle Cancun sign or your name.
- Elija sus puntos de origen y de destino.
- Choose the type of transport, the number of passengers and add additional information if necessary (if you need child seats, type and quantity, amount of extra luggage, extra stops, it is important to inform if you will be traveling with your pet).
- Please provide your contact details to receive your reservation via email and in case you would like to receive information about offers.
- Choose the payment method that best suits you for your service.
All transfer prices presented in our offer include taxes, which guarantees that there will be no hidden costs at the time of payment. In addition, each rate includes passenger insurance, as well as one beer or bottle of water per passenger.
Our traffic team will be monitoring your arrival flight constantly, this allows us to have information on any changes that may occur, whether it is delayed or advanced, rest assured and confident that your assigned driver will be waiting for you at the meeting point.
If there are any changes to your flight, airline or schedule, please send us an email to the confirmation address or a WhatsApp. This way, we can make the necessary adjustments as soon as possible and make sure everything is in order for your arrival. Changes must be made at least 24 hours in advance so that your service is not affected.
Yes, our units can carry 1 medium-sized suitcase per passenger. If you are carrying more than 2 suitcases per passenger, please inform us before boarding to prevent the need for a support unit for the luggage.
Yes, a baby also counts as a passenger, as for safety reasons a baby seat will be provided (you must request it) and will occupy a place in the vehicle. The baby will be covered by passenger insurance.
A chair or booster seat is offered free of charge. If more people occupy the seat, there will be an additional cost and in both cases you must request it in advance at the time of your reservation.
Yes, GetShuttle Cancun is a Pet Friendly company, we only ask that your pet remain inside their carrier during the entire trip to ensure the safety of all passengers and the comfort of your pet, a bottle of water will be provided for your pet because they also count as a passenger. We recommend that you bring everything necessary for their well-being during the trip. If you have more questions about the policies or need more information, do not hesitate to ask.
If you can modify the destination, add passengers, add amenities, and whatever you need, let us know in comments or through whatsapp and we will send you a payment link if it is the case that the total of your reservation changes. We recommend that you review our cancellation policies. Services can be rescheduled without charges if the agreed periods are met.
Reservations cancelled 3 days or more prior to service date are subject to a 10% charge on the total payment made, reservations cancelled 2 days or less prior to service date or in case of no-show will not be refunded. Services can be rescheduled without charge.
Si se puede, sin embargo tendrá costo extra en caso de que lleguen en terminales diferentes y nos deberán enviar la información de los vuelos para estar monitoreando.
NOTE: In comments or additional requests you can inform us if you require this type of service or send us an email.
Yes, we have a 15-minute courtesy stop at a convenience store, however you must let us know that you will be using that stop in order to schedule it. If you require more time, you can choose the stop with the time you require when making your reservation. The stops must be on the way to the hotel, if you are using a specific place or store you must inform us to confirm that there is no additional cost.
We invite you to send us an email or WhatsApp message if the location you wish to reach is not on our list of destinations. Make sure to include the corresponding Google Maps link so we can easily locate it. Once we receive your request, we will check the possibility of helping you with the transfer to that specific location. Our goal is to provide you with the best service possible, so do not hesitate to contact us if you have any questions or need more information. We will be happy to assist you.
Por supuesto, ofrecemos la opción de pre ordenar bebidas o snacks al hacer tu reserva en nuestro sitio web. Si olvidaste agregar tus snacks puedes enviarnos un mensaje a nuestro whatsapp con hasta 3 horas antes de la llegada de tu vuelo.
For your convenience, we have sunscreen, aftersun and insect repellent products. These products are biodegradable, therefore they are friendly to nature and you can use them on all the tours and parks in the area without worries since they are approved by most of the Ecoparks in the Peninsula such as Arrecifes Xcalak, Aktun Chen, Parque Garrafon, Parques Xcaret, Dolphin Discovery, among many others. If you have any questions or need more information about these services, do not hesitate to contact us.
Yes, our transfer services are 24/7.
If you have any other questions or need more information, please feel free to contact us. We are here to help you with whatever you need.
DO YOU WANT TO CHANGE THE DESTINATION OF YOUR TRANSFER?
WOULD YOU LIKE TO RECEIVE A QUOTE TO A DESTINATION THAT IS NOT ON OUR LIST?
CAN'T FIND YOUR HOTEL/HOUSE?
¿NECESITAS ALGÚN SERVICIO ADICIONAL COMO UNA SILLA PARA NIÑOS, TRANSPORTADORA PARA
SMALL PET OR EXTRA LUGGAGE TRANSPORT?
DO YOU OFFER TRANSFERS TO OTHER DESTINATIONS IN THE RIVIERA MAYA?
DO YOU HAVE ANY SPECIAL REQUESTS?
YOUR RESERVATION DIDN'T RECEIVE YOUR EMAIL?
I WANT TO CANCEL MY RESERVATION?