Faq's

Having made my reservation what next?

Once you have made your reservation, our system will send you a transportation Boucher with your confirmation number, our staff will contact you within the next hours to verify your information and confirm your service, or add optional services such as beers or sodas.

How do I find you at the Cancun airport?

Once you go through immigration and customs, our representative will be waiting outside the terminal, on the way can be contacted by timeshare sellers, ignore them !!, GetShuttle Cancun staff will be waiting for you with a welcome sign with your name on it.

The price is per vehicle or per person?

All prices are per vehicle transportation, depending on the number of people.

Do we have to share the vehicle with other people?

NO, all services are private, for you and companions.

What kind of vehicles you offer?

All our units are recent models with air conditioning.

What if my flight is delayed?

Our staff is permanently monitoring the Cancun Airport flights to check the status, so when your flight arrives, we'll be waiting for you.

Is there a limit of luggage per passenger?

Yes the number of luggage are allowed its two per person.

Are there any discounts for groups?

Yes, we offer special rates for groups, for more information, please contact us at reservation@getshuttlecancun.com

Are baby seats available?

Yes, but must be requested when making the reservation.

I cannot find my hotel list

No problem, just select the "hotel + the area of your hotel" in the comments section, type the name and address of your hotel and go.

Payment Methods

Payment can be made online via PayPal or cash at your arrival to Cancun or Riviera Maya, this payment can be in pesos or US Dollars or Canadian however shall deliver the exact amount as drivers have no money.

Does the operator can make courtesy stops on the way to the hotel?

We offer a courtesy stop 15 minutes at convenience stores, if it takes longer, has a cost of $ 30 per hour.

Is there a cancellation penalty?

There is no penalty if done 24 hours before the service.

Can I book another type of transportation services?

Yes, GetShuttle Cancun can provide transportation to restaurants, Marinas, and services from Cancun and Riviera Maya to other cities.